Privacy Policy

Last updated: March 28, 2026

Introduction

Leverage AI LLC ("we," "us," or "our") is a business-to-business (B2B) provider of AI-powered customer communication services. We operate SMS and voice AI agents on behalf of our business clients in the home service and trade industry. This Privacy Policy explains how we collect, use, and protect personal information.

Information We Collect

In the course of providing services on behalf of our business clients, we may collect and process the following information about end users:

• Name — to identify and address you in communications
• Phone number — to deliver voice and SMS communications
• Service history — records of services requested or provided by the business
• Communication preferences — your opt-in/opt-out status and preferred contact methods

How We Use Your Information

We use the information we collect to:

• Provide AI-assisted customer care on behalf of our business clients
• Send appointment confirmations, service reminders, and follow-up messages
• Respond to customer support inquiries
• Improve the quality and reliability of our communication services

Data Sharing

We do not sell, rent, or trade personal data to third parties for marketing purposes. We may share information with:

• Our business clients, as necessary to fulfill service requests
• Service providers that assist us in delivering our services (e.g., SMS delivery platforms), subject to confidentiality obligations
• Law enforcement or regulatory bodies when required by law

Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

Your Rights

You may request:

• Access to the personal information we hold about you
• Correction of inaccurate information
• Deletion of your personal information
• A copy of your data in a portable format

To exercise any of these rights, please contact us using the information below.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:
Leverage AI LLC
Erie, PA
Email: contact.leverage.ai@gmail.com